Refund & Cancellation Policy

1. Payment processor. All advance / token / subscription payments on LocaNest are processed by Cashfree Payments. Refunds are issued back to the same source (card / UPI / netbanking) that made the payment.

2. Owner rejects a booking → full refund. If the property owner rejects a reservation after your advance was captured, the full advance amount is refunded to you automatically via Cashfree. Bank posting may take 5–7 business days.

3. Tenant cancels a booking → non-refundable. Once an advance is paid, tenant-initiated cancellations are non-refundable. This protects owners against speculative bookings and no-shows.

4. Short-stay balance. For short-term stays, only the first night’s value is collected as advance on the platform. The remaining balance is settled directly with the owner at check-in.

5. Subscription refunds. LocaNest Access subscriptions (₹99 / 30 days once enabled) are non-refundable once activated. You can simply stop renewing.

6. Duplicate / failed payments. If you were charged twice for the same booking, or a payment failed but the amount was deducted, email official@locanest.in with your order id — we reconcile with Cashfree and refund within 7 business days.

7. Offline deals are not refundable by us. Deals completed outside the platform are not covered by this policy. Please always complete your deal through LocaNest for these protections.

8. Contact. All refund queries: official@locanest.in. Include your booking / order id in the subject line.